Donor stewardship coordinator

Hennepin Theatre Trust drives cultural and economic vitality in Minnesota through leadership of the dynamic Hennepin Theatre District in downtown Minneapolis and educational programming that reaches every area of the state. Its historic theatres — Orpheum, State and Pantages — and new event center at 900 Hennepin light up Hennepin Avenue with top-tier entertainment, including the best of Broadway and a wide variety of arts programming. Hennepin Theatre Trust is a nonprofit 501(c)(3) organization.

Reporting to the development officer for annual giving, the donor stewardship coordinator is chiefly responsible for delivering concierge ticketing services to The Trust’s donors who qualify for such services. The role is often a donor’s first point of contact with the organization. As such, this position requires excellent customer service skills, problem-solving ability, impeccable written and verbal communication skills, and an ability to talk about the philanthropic work of the organization that demonstrate the social impact of the donor’s gifts. This position also supports the development officer for annual giving by working on direct mail appeals and executing special donor events. This position also requires sharing information with the various development officers so that any follow-up actions across the various development functions can be identified and executed.

Principal duties and responsibilities

Conduct donor ticketing activities, including, but not limited to:

  • Process donor ticket requests
  • Arrange for donor tickets using Ticketmaster and Archtics systems
  • Print, sort and mail out donor tickets
  • Process weekly reports and analyze results; make adjustments as necessary
  • Monitor and respond to the general donor email inbox as well as the voicemail inbox
  • Answer questions about donor level, donor benefits and ticket inquiries
  • Resolve donor and broader patron complaints
  • Perform other duties as pertains to the donor’s level of donation
  • Serve as either Broadway season lead or show week lead as determined by the Development Officer for Annual Giving
  • Attend opening night in the lounges during Broadway shows as requested

Assist with special projects as assigned, including but not limited to:

  • Special Salesforce/IT projects
  • Special donor events in connection with the public phases of campaigns or annual fund
  • Other duties as assigned

Qualifications

Required

  • College degree or equivalent experience
  • Customer service experience
  • Excellent customer service skills
  • Ability to collaborate and work well on a team
  • Excellent written and verbal communication skills
  • Ability to work effectively with a diverse group of people and contribute to the establishment of an inclusive environment
  • Strong organizational skills and uncompromising attention to detail
  • Ability to balance multiple competing priorities, complex situations and tight deadlines
  • Able to keep confidential information private and secure
  • Flexible and willing to adapt to change
  • Experienced in data entry and records management
  • Proficient in Salesforce or similar data management database
  • Proficient in Microsoft Suite programs

Desired

  • Experience working in a box office
  • Proficient in Ticketmaster or similar ticketing platform
  • Experience in the nonprofit sector arts or entertainment industries

Physical and schedule requirements

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the assigned and essential functions
  • May need to work some nights and weekends

How to apply

Interested parties should apply for the position by completing the online form. A resume and cover letter describing your interest and relevant experience in the arts will need to be uploaded. No phone calls, please.

Apply

Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required. All employees are responsible for following applicable Hennepin Theatre Trust policies and procedures as defined by their manager or Employee Handbook.

Hennepin Theatre Trust provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.