Box Office Full Time Sales Associate

REPORTS TO: Box Office Supervisor

SALARY RANGE: $14.04 per hour, under collective bargaining agreement


  • Works in Box Office window selling tickets to customers and providing accurate information on a variety of subjects relating to shows, facilities, related resources, and theatre and ticketing policies; answers phone inquiries in a polite, courteous manner;
  • Assists subscribers with their needs pertaining to their season subscription;
  • Assists management with training of new staff and leads by example;
  • Oversees the daily upkeep of the Box Office including accurate filing, regular cleaning, requesting repair and maintenance through Box Office management, and archiving past show and operational materials; maintains and stocks kiosks with schedules and marketing materials
  • Provides sales reports and enters data for internal and external reporting; processes all statistical information for archives;
  • Maintains adequate supply inventory for the Box Office;
  • Creates and maintains theatre maps, schedules of events, and other sales tools for Box Office windows as needed;
  • Tracks and maintains lost and found items in accordance with standard Box Office policy;
  • Sets up show files on a daily or weekly basis in accordance with Box Office procedure;
  • Accepts deliveries and moves packages as necessary; makes daily mail runs throughout the theatres and between organization’s offices, as requested;
  • Accurately performs routine duties related to opening the Box Offices (e.g. counting banks, unlocking doors, turning on lights etc.) in accordance with standard practice;
  • Accurately performs duties related to closing the Box Offices (e.g. running reports, locking doors, locking files, transporting deposits, etc.) in accordance with standard practice;
  • Arrives on time for scheduled shifts, returns from breaks on time;
  • Maintains appropriate appearance and wears complete uniform during all scheduled work hours;
  • Consistently displays a positive and professional attitude towards customers, co-workers, supervisors, cast members, shows and the Theatres themselves;
  • Perform other duties as assigned.

If you are interested in joining our Box Office team, please email resume and cover letter to: