Frequently asked subscription questions
Please read this page to ensure all your questions are addressed. Need more information? Email us at [email protected]. or call 1.800.859.7469 Monday through Friday from 10 a.m. to 5 p.m. CT.
How do I access my mobile tickets for a show?
For information on accessing your mobile tickets, please visit our mobile ticket help page.
Who do I call if I can’t access my mobile tickets?
If you are having trouble accessing your mobile tickets, please call the box office or dedicated season subscriber hotline for assistance.
When will we be able to request extra tickets to shows?
2022-2023 season subscribers may order additional tickets at this time. Simply log into your online account to purchase additional tickets for family and friends.
Additional tickets for 2023-2024 will be available at a later time. More information will follow via email as we approach that time.
Can I change or upgrade my seats for the season?
Subscription seat upgrades are no longer available for the 2022-2023 season.
All 2022-2023 subscribers who successfully renew for 2023-2024 will be invited via email to review alternate subscription locations sometime after March 9. More information to follow via email when upgrades begin.
Can I change my tickets for a show to another date?
As a season subscriber, you may exchange your tickets for another performance of the same production.
Exchanges may be made for free online or in person at the State Theatre Box Office, and by calling the season subscriber hotline at 1.800.859.7469. All ticket exchanges must be processed at least 24 hours prior to the performance you are originally scheduled to attend. If your show is on a weekend, please complete your exchanges by 5 p.m. on the Friday prior to your performance.
Please note: For 2021-2022 subscribers, Hamilton exchanges are subject to availability and are not guaranteed after December 13, 2022.
Exchanges for the 2023-2024 season are not available at this time. More information will follow via email as we approach that time.
Will Hamilton still be part of the 2021–2022 Bank of America Broadway on Hennepin Season?
Yes, Hamilton is still part of the 2021–2022 Season even though the dates moved to 2023. For up-to-date information on ticket sales, please visit the Hamilton event page.