Vaccine policy and safety protocols in our theatres

Frequently asked subscription questions

Please read this page to ensure all your questions are addressed. Need more information? Email us at [email protected]. or call 1.800.859.7469 Monday through Friday from 10 a.m. to 5 p.m. CST.

View scheduling changes for upcoming Broadway engagements



How do I access my mobile tickets for a show?

For information on accessing your mobile tickets, please visit our mobile ticket help page.

Who do I call if I can’t access my mobile tickets?

If you are having trouble accessing your mobile tickets, please call the box office or season subscriber hotline for assistance.

When will we be able to request extra tickets to shows?

Subscribers may order additional tickets before they go on sale to the general public. Simply log into your online account to purchase additional tickets for family and friends. For the 2021-2022 season, subscribers will be notified via email in advance of when they can purchase additional tickets. Please make sure your email address is current.

Can I change or upgrade my seats for this season?

Subscription seat upgrades are no longer available.

Can I change my tickets for a show to another date?

As a season subscriber, you may exchange your tickets for another performance of the same production.

Exchanges* may be made for free online or in person at the State Theatre Box Office (once reopened), and by calling the season subscriber hotline at 1.800.859.7469. You must have your tickets in hand for exchanges by phone. All ticket exchanges must  be processed at least 24 hours prior to the performance you are originally scheduled to attend. If your show is on a weekend, please complete your exchanges by 5 p.m. on the Friday prior to your performance.

Please note: Ticket exchanges for Disney’s Frozen must be completed no later than 72 hours prior to your originally scheduled performance. Hamilton exchanges are available for a limited time.

Ticket exchange policies for the remaining 2021-2022 shows will be released at a later date.

Terms and conditions: Season Subscriptions and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America® Standard Season Subscription Terms and Conditions posted at By purchasing a Subscription, you agree to such Terms and Conditions.

Prices, shows, dates, schedules, venues, and artists are subject to change without notice.

*Comparable seating locations are not guaranteed. When exchanging into a higher-priced seat/performance, the price difference must be collected when processing the exchange. Refunds for the difference, if you exchange into a lesser-priced seat/performance, will be processed within 7-10 business days following the exchange. Due to the popularity of some shows, ticket exchanges may not be available, or only for a limited window of time. Missed performances cannot be refunded.

**Pricing for additional ticket purchases includes a $10 per ticket service fee and a $5 per ticket historic restoration fee. Each account may purchase up to four (4) additional tickets for shows within the season package and up to eight (8) for season options, while supplies last. Any tickets purchased over the limit will be canceled without notice. Due to demand for the season, availability of seats is limited. Seating locations for additional tickets are subject to availability. Prices are subject to change without notice.