Frequently asked subscription questions
Please read this page to ensure all your questions are addressed. Need more information? Email us at [email protected]. or call 1.800.859.7469 Monday through Friday from 10 a.m. to 5 p.m. CT.
How do I access my mobile tickets for a show?
For information on accessing your mobile tickets, please visit our mobile ticket help page.
Who do I call if I can’t access my mobile tickets?
If you are having trouble accessing your mobile tickets, please call the box office or dedicated season subscriber hotline for assistance.
When will we be able to request extra tickets to shows?
2023-2024 season subscribers may order additional tickets for remaining 2023-2024 shows at this time. Simply log into your online account to purchase additional tickets for family and friends.
More information about additional tickets for the 2024-2025 season will be available at a later date.
Can I change or upgrade my seats for the season?
Subscription seat upgrades are no longer available for the 2023-2024 season.
After the renewal period, all successfully renewed subscribers for the 2024-2025 season will be invited to review options to change their package seating location or performance days and times. Please watch your email for more details.
Can I change my tickets for a show to another date?
As a season subscriber, you may exchange your tickets for another performance of the same production, subject to availability. Exchanges for the 2023-2024 season are available now.
Exchanges may be made for free online or in person at the State Theatre Box Office, and by calling the season subscriber hotline at 1.800.859.7469. All ticket exchanges must be processed at least 48 hours prior to the performance you are originally scheduled to attend. If your show is on a weekend, please complete your exchanges by 5 p.m. on the Friday prior to your performance.
When is my subscriber performance for Purple Rain?
Since this show will perform at the State Theatre instead of the Orpheum Theatre, your seating information (including your performance date and time) will be provided at a later date. Please be sure the email address on your account is current to receive updates.
2023-2024 subscription pricing and details