Hennepin Theatre Trust, owner of the historic Orpheum, State and Pantages Theatres, is an independent, non-profit organization dedicated to creating positive change through the arts. We present a rich mix of live performances, create inspiring arts education experiences and advance a thriving downtown Minneapolis. Our activities include presenting Broadway touring productions, concerts, comedy, speakers and other varieties of entertainment. We inspire high school students across the state of Minnesota with our Spotlight Education program. We also create and operate unique projects like the iconic Bob Dylan mural, 5 to 10 on Hennepin, and Made Here, which puts art in vacant storefront windows.
Our new home at 900 Hennepin will further the Trust’s revitalization of downtown Minneapolis. At 900 Hennepin, which is adjacent to our Orpheum Theatre, lovers of theatre and the arts will connect, engage and be inspired in a multi-use facility featuring performances, educational opportunities, hospitality and innovative programming for artists, students and theatre patrons of all ages.
The Development Specialist’s primary role is to oversee the ticket concierge service Hennepin Theatre Trust provides to donors. The person in this role is the primary point of contact with such patrons and ensures that all team members who help provide the service deliver excellent customer service that exceeds our patrons’ expectations. The Development Specialist also manages the Trust’s leadership annual giving segments ensuring successful renewals and upgrades for donors between $500 and $5,000 in annual giving levels. Working with the Development Director, they create and deploy strategies to ensure increased support from these segments. The role is also responsible for a portfolio of 75 donors and prospects.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Donor Ticket Concierge
- Serve as main point of contact for the Trust’s donors
- Manages all donor ticketing activities, including, but not limited to:
- Processes donor ticket requests
- Arranges for donor tickets using TicketMaster and Archtics systems
- Prints, sorts and mails out donor tickets
- Processes weekly reports and analyzes results; makes adjustments as necessary
- Monitors and responds to the general donor e-mail inbox as well as the voicemail inbox
- Answers questions about donor level, donor benefits and ticket inquiries
- Resolves donor and broader patron complaints
- Performs other duties as pertains to the donor’s level of donation
Leadership Annual Giving
- Design and implement a moves management strategy to segment those prospects and donors within Hennepin Theatre Trust’s prospect pipeline.
- Oversee and implement detailed strategies for each appeal and follow up including, but not limited to, making direct asks, follow-ups, thank you letters and calls and leveraging the Trust’s events as cultivation tools.
- Develop and maintain a thorough working knowledge of HTT vision and philanthropic priorities.
- Build and maintain a portfolio of roughly 75 prospects and ensure that timely steps are taken toward identification, qualification, cultivation, solicitation and stewardship.
- Develop and execute a moves management plan and solicitation strategy for each prospect in support of annual goals. Ensure strategies are accurate and align with HTT procedures.
- Utilize both current and planned gift opportunities to best meet donors’ needs, interests, and financial capabilities.
- Encourage the involvement of Hennepin Theatre Trust leadership in identifying and cultivating donors and soliciting gifts.
- Complete timely and accurate reports utilizing the HTT donor management system.
- Employ discretion while recording information of relevance to appropriate individuals.
- Collaborate with colleagues HTT on donor strategies and maintaining timely, accurate reports and information.
- Bachelor’s Degree or related experience
- 2-4 years of fundraising experience
- Experience using ticketing platforms Ticketmaster, Etix and Archtics
- Experience in CRM platforms like Salesforce
- Excellent customer service skills
- Excellent communication skills, both written and verbal
- Ability to work with a diverse group of people and contribute to the establishment of an inclusive environment
- Ability to balance multiple competing priorities, complex situations and tight deadlines
- Strong organizational skills and time management skills
- Ability to work as part of a team, as well as independently
- Able to keep confidential information private and secure
- Flexible and willing to adapt to change
- Ability to manage sensitive and confidential information with discretion
- Proficient in Microsoft Office Suite
Physical and Schedule Requirements
- The position requires working on some evenings and weekends
- Reasonable accommodations may be made to enable individuals with disabilities to perform the assigned and essential functions
Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required. All employees are responsible for following applicable Hennepin Theatre Trust policies and procedures as defined by their manager or Employee Handbook.
Hennepin Theatre Trust provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.