Reporting to the Development Officer for Annual Giving, the Donor Stewardship Coordinator will have two main areas of focus:  cultivating donor relationships by providing personalized concierge ticketing services and supporting the overall Development department with report generation and analytics, data management and prospect research. The role is often a donor’s first point of contact with the organization.  The ideal candidate will possess excellent customer service skills, problem-solving abilities, strong written and verbal communication skills and an ability to talk about the impact a of a gift.

Principal duties and responsibilities

Ticket Concierge Program

• Cultivate relationships with donors while providing ticket concierge services to qualifying donors
• Monitor and respond to the general donor e-mail inbox and voicemail inbox
• Answer questions regarding donor level, donor benefits and ticket inquiries
• Document information in donor profiles regarding donors’ interests and other information helpful for prospecting
• Report creation for Donor Lounge attendance, and Playbill donor recognition

Major Gifts Program / Development Team Support

• Lead administrative process around data management
• Conduct prospect research with iWave in support of Major Gifts Program
• Lead regular data clean up and maintenance efforts
• Create graphics and data summaries using Canva for board meetings and fundraising reports
• Serve as point person for list creation for campaigns, mailings, events, etc.

Additional Responsibilities

• Create and maintain process documentation
• Process and document incoming gifts, enter checks, maintain check log, generate renewal letters, and mail acknowledgement letters
• Manage postage machine funds in partnership with the Finance Department
• Attend opening night in the lounges during Broadway shows as availability allows
• Participate in special donor events
• Resolve donor and broader patron concerns

Required

• Bachelor’s degree or equivalent experience
• Excellent customer service experience
• Excellent written, verbal and interpersonal communication skills
• Ability to work independently and self-directed
• Experience with research
• Ability and commitment to establishing a productive, collaborative culture that values diversity, equity and inclusion.
• Strong organizational skills and uncompromising attention to detail.
• Ability to balance multiple competing priorities, complex situations and tight deadlines.
• Able to keep confidential information private and secure.
• Flexible and willing to adapt to change.
• Experienced in data entry and records management.
• Proficient in Microsoft Suite programs.

Desired

• Familiarity with Salesforce or similar data management database
• Experience working in a box office
• Familiarity with Ticketmaster or similar ticketing platform

Physical and Schedule Requirements

• Reasonable accommodations may be made to enable individuals with disabilities to perform the assigned and essential functions.
• Works some nights and weekends.

Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required. All employees are responsible for following applicable Hennepin Theatre Trust policies and procedures as defined by their manager or Employee Handbook.

Hennepin Theatre Trust provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.

How to Apply