Health and safety protocols in our theatres

Group Sales Manager

The Group Sales Manager actively prospects for, solicits and sells group tickets for performances at the Orpheum, State and Pantages Theatres and coordinates the daily operations of the Group Sales department at Historic Theatre Group. The Group Sales Manager performs a range of duties, including generating and nurturing leads, selling group tickets, processing and servicing all requests for groups, handling all group customer inquiries, and establishing sales plans to achieve set goals.

Duties and Responsibilities

  • Responsible for the day-to-day operations of the Group Sales department
  • Sets sales goals and ensures that these are reached through creative networking and sales strategies, including email, events, mailings; online ticketing and special offers
  • Recruits, interviews, hires, trains, supervises and schedules staff. Ensures proper orientation to policies and standards; ensures appropriate training on ticketing systems
  • Increases Group Sales contacts and nurtures existing relationships to increase Group Sales database and sales
  • Ensures consistent, high-quality customer service to Group ticket purchasers, including client orders being processed in a timely and professional manner; and that all group orders are properly placed and invoiced
  • Designs Group Sales campaigns propose pricing and sales strategies with the marketing and ticketing teams to include special ticket offers, e-cards, and mailings
  • Coordinates all aspects of group marketing, including design, emails and printed pieces
  • Coordinates State, Orpheum and Pantages Theatres’ involvement in the National Concierge Association, MERSC, Meet Minneapolis, Chamber of Commerce, Group Sales trade shows and any other appropriate organizations or events
  • Coordinates group receptions and tours with Front of House and Concessions Managers as well as other Theatre staff as needed; this really doesn’t occur but ok to leave
  • Develops, implements and evaluates incentive/commission programs to increase group ticket sales quotas; regularly reviews staff performance
  • Develops and monitors budget for each performance
  • Designs effective web pages for the group sales department; ensures that the web page has accurate information at all times
  • Attends performances that require Group Sales representation
  • Prepares to show settlement documents in a timely fashion
  • Prepares Group Sales reports as required
  • Develops and maintains a show file archival system
  • Responsible for compliance with all company policies and procedures to adhere to all audit programs
  • Performs other duties as assigned

 

Supervisory Responsibilities 

The Group Sales Manager directly supervises one full-time employee, the Group Sales Assistant. The Group Sales Manager carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include but are not limited to:

  • Interviewing, hiring and training employees
  • Planning, assigning and directing work
  • Managing performance
  • Providing recognition and feedback to employees
  • Addressing complaints and resolving concerns
  • Establishing sales goals and ensuring those are accomplished
  • Communicates priorities and expectations

 

Competencies 

To perform the job successfully, an individual should demonstrate the following competencies:

  • Cooperation
  • Establishes and maintains effective relationships to achieve sales goals
  • Active listener
  • Offers assistance and support to clients and co-workers
  • Works cooperatively in group situations
  • Works closely with the ticketing team, marketing, FOH staff

 

Adaptability

  • Able to work around unexpected changes of circumstance or workload
  • Modifies a planned course of action based on new circumstances
  • Changes communication style to achieve the best results

 

Functional Competencies

  • Looks for ways to improve and promote group sales functions
  • Ability to close a sale
  • Demonstrates accuracy and thoroughness
  • Able to effectively train staff on policies and procedures and customer service expectations
  • Able to de-escalate situations

 

Team Orientation

  • Fosters team cooperation
  • Understands team roles and responsibilities
  • Supports group problem solving

 

Qualifications aka KSAOs 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, the requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Can include skills (mathematical, reasoning, computer, etc.)

Strong leadership skills

Exceptional customer service skills

Computer proficiency: Word, Excel and Outlook.

Persuasive sales skills

Knowledge of effective marketing strategies

Takes initiative

 

Education and/or Experience

Bachelor’s degree, preferred

Five years equivalent work experience, preferred

Ticketmaster Archtics ticketing systems experience, preferred

Passionate about the live entertainment industry, required

Experience in the theatre, music, and live entertainment business, preferred

Successful background or experience in customer service required

Effective communication skills, including clear and concise writing skills, required

Highly organized with attention to detail required

Computer proficiency: Word, Excel, and Outlook, required.

 

Communication Skills 

  • Strong written and verbal communication skills
  • Superb presentation skills
  • Ability to interface with wide range of constituent groups
  • Ability to read, analyze, and interpret ticketing reports, marketing presentations and show information
  • Ability to respond to common inquiries or complaints from customers, promoters, show personnel, staff and management

 

Critical Thinking 

  • Budget forecasting, development and management skills
  • Ability to develop sales plans and strategies for performances
  • Ability to be creative in developing sales strategies with challenging performances
  • Ability to multitask with a calm and professional demeanor

 

Physical Demands

  • Walk, climb stairs, sit, bend and squat
  • Talk and hear
  • Lift and/or carry up to 25 lbs
  • View items at a close and distant range
  • Use computers for extended periods of time

 

Work Environment

  • Busy, fast-paced environment
  • Works on a computer for hours at a time
  • Spends time speaking on the telephone
  • Daytime hours offer an office setting
  • Work as part of a team and independently
  • Work a variety of hours, including evenings and weekends
  • Attends networking events outside of the traditional business day

View full job description and apply

Acknowledgment

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Employees will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

THE JOHN GORE ORGANIZATION is the leading developer, producer, distributor, and marketer of Broadway theatre worldwide.  Under the leadership of theater producer and owner John Gore, its family of companies includes Broadway Across America, Broadway.com, The Broadway Channel, BroadwayBox.com and Group Sales Box Office.  Its productions span Broadway, Off Broadway, London’s West End, Japan and 47 North American markets. It has won Tonys in every producing category as well as numerous other Drama League, Drama Desk and Olivier awards.

At The John Gore Organization, a diverse, inclusive, and equitable workplace is one where all employees feel valued and respected and all voices are valued and heard. We are committed to fostering, cultivating and preserving a culture of equity, diversity, access and inclusion.

We offer competitive compensation including Vacation and Holiday Pay, health & welfare benefits, and a 401(k) retirement plan.

Salary requirements must be included for consideration.

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

EQUAL EMPLOYMENT OPPORTUNITY

The John Gore Organization is an equal opportunity employer and affords equal employment opportunity to all applicants regardless of race, color, religion, gender, creed, national origin, age, disability, sexual orientation, veteran status or any other legally protected classification under local, state or federal laws.