Information Technology Intern

Hennepin Theatre Trust, owner of the historic Orpheum, State, and Pantages Theatres, is an independent, non-profit organization dedicated to arts-inspired community cultural development. We present a rich mix of live performances, create inspiring arts education experiences and advance a thriving downtown Minneapolis Cultural District. Our activities include presenting Broadway touring productions, concerts, comedy, speakers and other variety entertainment. We honor and inspire high school musical talent and critical review skills through our SpotLight Education program for high schools. We also create and operate unique projects like, Made Here, which puts art in vacant storefront windows.  Hennepin Theatre Trust is an Equal Opportunity Employer.

The Information Technology Intern assists and supports the Information Technology Manager by providing onsite support for staff members and helping maintain our computer and VOIP network. The position is also responsible for documenting and recording best practices and creating job aides for IT-related project and department-specific processes.

In addition, the Information Technology Intern will learn the basics of Salesforce in order to support the IT manager in its administration. Salesforce is a cloud-based CRM (Client Relationship Management) database, which provides a rich platform for managing an entire organization. The Trust is in the midst of integrating the Salesforce platform across all departments to streamline internal processes and encourage more collaboration between departments and staff. The Information Technology Intern assists the IT Manager in maintaining data integrity and accuracy, making changes to existing Salesforce applications, objects, and fields, and building new components as required.

This position is a part-time (10-12 hours/week), temporary (Summer 2017), paid internship designed to give college students real experience in office IT management and CRM database management in a nonprofit arts organization. It will also provide college students with real project experience.

PRINCIPAL DUTIES AND RESPONSIBILITIES

  • Assist IT Manager in executing IT and Salesforce-related projects
  • Learn Salesforce administration in a real environment
  • Participate in planning meetings with team members
  • Provide general project management and administrative support to the team, including process documentation, research, data gathering and organizing support
  • Make changes in Salesforce as requested/directed
  • Assist in the development and documentation of Technology, Telecommunications, and Salesforce-based processes best practices and job-aides
  • Assist team with meeting preparation, such as preparing reports, agendas, scheduling and other meeting logistics
  • Attend team meetings, organization events or other related meetings as schedule permits
  • Accompany team members at special external meetings with 3rd party consultants as available

QUALIFICATIONS

Required 

  • Junior or senior in college, with an IT or database focus
  • Entry level position – no experience required

QUALIFICATIONS

Required 

  • Junior or senior in college, with an IT or database focus
  • Entry level position – no experience required

Desired

  • Familiarity with MS Office – Word, Excel, PowerPoint, Outlook (email and calendaring)
  • Familiarity with standard computer equipment and basic computer applications/programs
  • Good interpersonal skills
  • Good verbal and written communications
  • Strong attention to detail
  • Able to meet deadlines
  • Strong organizational skills
  • Knows when to ask questions and seek help
  • Customer service-driven

Physical and Schedule Requirements

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the assigned and essential functions

Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications.  Management reserves the right to change or modify such duties as required. All employees are responsible for following applicable Hennepin Theatre Trust policies and procedures. Hennepin Theatre Trust provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.

HOW TO APPLY