Frequently asked questions

Answers to frequently asked questions we receive:

Purchasing tickets

Where can I purchase tickets?

Tickets can be purchased online through Ticketmaster.com. Learn more about purchasing tickets.

Can I purchase tickets outside of Ticketmaster?

Hennepin Theatre Trust urges you to buy only from the above authorized ticket vendors for shows at our theatres. This not only ensures the best prices but also the best customer service.

Ticketmaster is the only authorized ticketing agent – in addition to our theatre box offices. If you buy from a second party vendor, we cannot guarantee the validity of the ticket and you risk being denied admission, refunds and/or exchanges if it is found to be fraudulent.

Ticketmaster offers authentic fan-to-fan reselling of tickets online through TicketExchange – which will issue a unique barcode linked to Ticketmaster’s ticketing system.

What benefits does my Bank of America Broadway on Hennepin subscription give me?

Questions about your subscription or purchasing a subscription are answered in our subscriber FAQs.

Where can I find information about accessibility?

We offer a wide variety of accessibility services, including accessible seating, services for hearing and vision impaired patrons, accessible parking and restrooms. Learn more about accessibility services.

Can I bring my child?

Unless otherwise noted, children under five, including babies in arms, are not allowed in the theatre. Certain family events may make exceptions to this policy; please visit the event page for the show you are interested in for information on show-specific age policies. Read “Old Enough for Broadway?” for assistance in selecting age-appropriate shows.

Everyone entering the theatre must have a ticket, regardless of age, and children must be seated with an adult. Any person disrupting a performance or inhibiting the enjoyment of an event for guests may be removed from the theater without refund.

Are there discounted tickets for students and educators?

Select shows at the Orpheum, State and Pantages theatres may offer a student/educator rush. Rush ticket rules, prices, and availability vary from show to show and are not guaranteed. If you are interested in student rush for a particular show please visit the event page for that show for details; rush is typically announced the same week a show opens. Sign up here to receive information on student and educator offers and events.

Can I exchange my tickets?

Broadway on Hennepin season ticket holders are eligible for exchanges. Single tickets, group sales, promotional tickets, or tickets purchased through resellers are not eligible for exchange. All ticket exchanges must be processed at least 48 hours prior to scheduled performance. Certain shows may require 72 hours notice for exchange. If your show is on weekend, please complete exchanges by 5pm Friday. Subscribers may exchange tickets online at https://minneapolis.broadway.com, by phone through the Subscriber Hotline (1-800-859-7469) or in person at the State Theatre Box Office. If exchange is not an option, you may forward your ticket to another party to use or donate their tickets to Hennepin Theatre Trust and receive a tax donation receipt (Simply contact the Donor Ticket Line at 612.455.9536 or email [email protected].)

Can I bring a group?

Bringing your group to theatres in the Hennepin Theatre District is easy! Our standard group minimum is 10-15 people, but may vary with each performance. Learn more about group sales.

Where can I find a seating chart?

View seating charts for the Orpheum, State or Pantages theatres.

Attending a show

When does the lobby open?

Lobbies are open to the public approximately one hour prior to showtime. Theatre seating traditionally begins 30 minutes prior to showtime.

How do I use mobile tickets at a performance?

If you are using mobile tickets, please download them to your phone (via Account Manager for subscribers or Ticketmaster for non-subscribers) before going through security. Doing this in advance means you won’t need an internet connection at the theatre. Keep your tickets available until you are seated. Subscribers, please visit our mobile tickets FAQs for more information about mobile tickets.

What is the security process like?

Our staff is committed to creating a safe and pleasant entertainment experience for guests. All patrons are electronically screened using walk-through metal detectors. Bags are searched for prohibited items, so please plan to arrive at least 30 minutes in advance. Prohibited items include oversized bags, backpacks, weapons, selfie sticks, cameras with external flash, audio/video recording devices, outside food and beverages (unless required because of a disability or medical requirement) and more. Check here for a complete list along with our Guest Code of Conduct. If you arrive with any prohibited item, we will ask you to secure it elsewhere before entering the venue.

Can I bring my purse or bag to the theatre?

Backpacks and large bags (over 14” x 15”), are prohibited from entering the theatre. Small purses and bags that can fit in the limited space under the seat or comfortably in someone’s lap are fine. All bags will be searched. Please review our list of prohibited items.

Can I bring a weapon to the theatre?

The State, Orpheum and Pantages Theatres ban guns and other weapons on the premises. Please review our list of Prohibited Items.

Need help at a performance?

If you are attending a performance at the Orpheum, State or Pantages theatres and have a question or concern about your experience, please speak to an usher or a manager right away. We want to be sure you are enjoying your time at the theatre, and will do our best to resolve your concerns immediately.

Can I bring my camera to the theatre?

The use of professional photography equipment is strictly prohibited. Small cameras and camera phones are sometimes permitted at the show’s discretion, often determined the day of the show. Look for signage in the lobby for specific camera policies upon arrival.

What should I expect during the performance?

For the performance, please remember to turn off all cell phones, pagers, watch alarms, or any other device that might make noise. Audience cues can often be taken from the house lights. If the lights are up, talking is permitted, if the lights are down, talking or singing is discouraged.

What is the dress code at the theatre?

While our theatres have no specific dress code, we find that many of our patrons like to dress up to celebrate attending a special event.

Can I bring an animal to the theatre?

Except for service dogs or special pet-friendly events, animals are not allowed in the theatre.

What is your policy on late arrivals?

Guests arriving after the start of the performance will be seated at the discretion of management, in accordance to the wishes of the performing company. These times vary with each production.

How do I contact someone seeing a show if there’s an emergency?

The telephone number for emergency messages is 612.339.7007, ext 450 for the State, Orpheum and Pantages theatres. Emergency messages are delivered immediately during performances when seat locations are known. Persons expecting emergency messages are asked to leave their seat locations in advance with the calling party and with the Box Office upon arrival.

What do I do if I need first aid at a show?

First aid supplies are available at all theatres. Ask any usher for assistance. There is a security officer trained in CPR and first aid on duty at every performance from the time the lobbies open until all guests have exited.

Are mother’s rooms available at the Orpheum, State, Pantages and Dudley Riggs theatres?

Yes! We have a mother’s room available in each theatre upon request. Simply ask one of our staff members and you will be connected with the manager on site to coordinate access, timing and other logistics. While you can request a mother’s room upon arrival at the theatre, we encourage you to let staff at the Orpheum, State and Pantages theatres know in advance so they can prepare the room and ensure the needs of all patrons are met. These requests can be easily made by contacting our Box Office by phone (612.339.7007) or via email.

Are food and beverages allowed in the theatre?

A variety of beverages including wine, beer and soft drinks and light snacks are available for purchase in the theatre. No outside food or beverages (including to-go containers) are allowed in the theatre (unless required because of a disability or medical requirement).

What if I lost something at the theatre?

Please notify any usher immediately upon discovery of lost or found articles. After a performance, you may call the Box Office at 612.339.7007.

Will my show be cancelled if there is inclement weather?

In cases of inclement weather, most shows will go on as scheduled. Visit the event page for the show you are scheduled to attend or call 612.339.7007 for the latest updates.

What if I miss my show?

We understand that emergencies happen. If an extenuating circumstance arises and you are unable to make the necessary exchange arrangements prior to the show, please contact the State Theatre Box Office at 612.339.7007 within 24 hours of your missed performance. Please keep in mind that you can only be relocated into another performance as long as the show is in town. Accommodations can only be made for the same show, based on availability, and not all shows may offer reseating options. No refunds will be offered for missed performances.