Hennepin Theatre Trust COVID-19 Updates

Important cancellation, postponement and rescheduling information

[Updated as of October 7, 2020]

2019-2020 season updates

Anastasia: Rescheduled to April 2021 (view frequently asked questions)

Anastasia, which was rescheduled from March 2020 to this December, will not be able to go on as planned. This engagement has been rescheduled and will now play at the Orpheum Theatre for two weeks from April 13 – 25, 2021.

Disney’s Frozen: Rescheduled to next October 2021 (view frequently asked questions)

Disney’s Frozen has been rescheduled for three weeks next year from Thursday, Oct. 7 to Sunday, Oct. 24, 2021. Frozen was originally scheduled to be in Minneapolis from May 6-31, 2020.

Summer: The Donna Summer Musical: Canceled

Summer: The Donna Summer Musical, originally scheduled for July 14-19, 2020, has been canceled.

Come From Away: Rescheduled

Come From Away, originally scheduled for August 11 – 23, 2020, has been rescheduled and will now play the Orpheum Theatre next year from September 14 – 26, 2021.

2020-2021 season updates

Hamilton: Rescheduled

Hamilton, originally scheduled for October 6 – November 22, 2020, has been rescheduled to July 28 – August 29, 2021. It will still be part of this season.

To Kill a Mockingbird: Postponed

To Kill A Mockingbird, originally scheduled for December 15 – 20, 2020, has been postponed until further notice and will not be a part of the 2020–2021 season. We are working to bring the show back in a future season. Subscribers were contacted via email earlier this summer with their options.

Oklahoma!: Rescheduled

Oklahoma!, originally scheduled for January 19 – 24, 2021, has been rescheduled to November 9 – 14, 2021.

Ain’t Too Proud – The Life and Times of the Temptations: Rescheduled

Ain’t Too Proud, originally scheduled for February 16 – 28, 2021, has been rescheduled to June 28 –  July 10, 2022. It will remain part of the subscription package with subscriber performances from June 28 –  July 3, 2022.

Moulin Rouge! The Musical: Postponed

Due to current events, the producers of Moulin Rouge! The Musical are re-examining a new schedule for the tour, including the highly anticipated Minneapolis run scheduled for April of 2021. We are working to reschedule this engagement to an alternate date for this season.

Cats: Rescheduled

Cats, originally scheduled for June 8 – 13, 2021, has been rescheduled to March 30 – April 4, 2021.

Tootsie: Rescheduled

Tootsie has been rescheduled to July 13 – 18, 2021 to accommodate the rescheduled engagement of Hamilton.

Frequently asked questions

With the Stay at Home order lifted, why are shows still being rescheduled or canceled, even if they are a few months away?

The global pandemic has caused a shutdown of the touring Broadway industry which depends on an interconnected network of cities as shows travel from theater to theater each week. Launching new tours requires months of production work that includes building sets and costumes, casting and rehearsals. This production process cannot begin until it is safe to work and travel throughout the country, and the timing of reopening existing tours and launching new tours will be delayed due to this shutdown. As such, some engagements have to be rescheduled to a later date. The producers of these shows are committed to coming to Minneapolis as soon as possible.

If there are COVID-19 developments (i.e. a vaccine), will shows be moved back up or dates reinstated?

Our priority continues to be the health and well-being of our cast, crew, staff and audiences. We are actively working in collaboration with state and local government officials on a plan to re-open following local, state and federal health guidelines. Once this plan is finalized and approved, we will share it. We are working to keep as many engagements scheduled or reschedule any postponed engagements as soon as possible.

What’s the difference between a canceled, rescheduled, and postponed/rescheduling in process show?

A canceled show means we were unable to find a date to bring back the production in our current schedule. A rescheduled show means we were able to find a new date for the production. A postponed show means we are working to find a new date to bring the production back to our theatres. Affected ticket holders should check their email for more information about their ticket status.

I am a subscriber for the 2020-2021 season. Will I be refunded if the Broadway season is impacted by COVID-19?

While there may be additional changes to our season due to the impact of COVID-19, please know as a subscriber, if any performances on your series are canceled, the value of your ticket is safe. You will have the option of a credit, refund, or the ability to donate the value of your tickets to Hennepin Theatre Trust. If you have a payment plan, the value will be applied to the remaining payments on your account.  If you have any concerns about your 2020-2021 subscription due to COVID-19, please contact our subscriber hotline 800.859.7469 (Monday-Friday: 9 a.m.-5 p.m.).

I didn’t receive any communication from my point of purchase and/or I have further questions about how these changes affect my specific situation.

If you have not received information from your point of purchase, please contact one of the following based on your ticket status for further assistance:

Subscribers: MinneapolisService@broadwayacrossamerica.com
Donors: donors@hennepintheatretrust.org
Box Office Buyers: MplsBoxOffice@broadwayacrossamerica.com
Group Sales Buyers: MinneapolisGroups@BroadwayAcrossAmerica.com
Ticketmaster Buyers: Ticketmaster Fan Support
General Inquiries: info@hennepintheatretrust.org

Why has Summer  been canceled instead of rescheduled?

Unfortunately, we are unable to find a new date to bring back the production in our current schedule.

Frequently asked questions regarding Disney’s Frozen

Why were my tickets canceled, but others have tickets for a rescheduled performance?

Due to the rerouting of the tour, we were unable to reschedule all four weeks of the original run. Because of this, some performances have no corresponding performance in the rescheduled dates to move your tickets to automatically. Ticket holders have been contacted directly by their point of purchase with more information.

I’m a subscriber and my rescheduled performance date does not work for me. What do I do?

We understand you might not be able to make it and may need to exchange into a different performance day and time. For subscribers, exchanges are available now online via Account Manager or by phone at 1.800.859.7469 (Mon – Fri, 9 a.m. – 5 p.m.). If you are unable to make your new date or are unable to exchange into another date, give us a call at the number above to discuss your options. Please know exchanges are always subject to availability. The difference in price must be paid when exchanging into a higher priced performance or seating location.

I purchased my tickets via Ticketmaster and my rescheduled performance date does not work for me. What should I do?

You should have received an email from Ticketmaster that outlines your options and any action you can take. Please note that if you need to contact Ticketmaster for support, a Live Chat session can be initiated or you may email their customer service team.

I purchased my tickets directly from the box office. Can you help? 

If you purchased in person at the box office, further instructions were delivered via a phone call. If you did not receive a phone call or still need assistance after the call, please contact the box office directly at MplsBoxOffice@broadwayacrossamerica.com.

When will I be able to purchase tickets to the October 7 – 24, 2021 dates?

Subscribers will be emailed when additional tickets are on sale for Frozen. Tickets will go on sale to the public at a date to be announced.

Frequently asked questions regarding Anastasia

I didn’t receive an email. How do I find my new ticket dates?

Subscribers can log in to Account Manager to see their new performance date. If you purchased your tickets online from Ticketmaster, please log in to your Ticketmaster account for more information. If you purchased in person at the box office, further instructions were delivered via a phone call. If you did not receive a phone call or still need assistance after the call, please contact the box office directly at MplsBoxOffice@broadwayacrossamerica.com.

I’m a subscriber and my rescheduled performance date does not work for me. What do I do?

We understand you might not be able to make it and may need to exchange into a different performance day and time. For subscribers, exchanges are available now online via Account Manager or by phone at 1.800.859.7469 (Mon – Fri, 9 a.m. – 5 p.m.). If you are unable to make your new date or are unable to exchange into another date, give us a call at the number above to discuss your options. Please know exchanges are always subject to availability. The difference in price must be paid when exchanging into a higher priced performance or seating location.

I purchased my tickets via Ticketmaster and my rescheduled performance date does not work for me. What should I do?

You should have received an email from Ticketmaster that outlines your options and any action you can take. Please note that if you need to contact Ticketmaster for support, a Live Chat session can be initiated or you may email their customer service team.

My performance was canceled during the first reschedule (from March 2020 to December 2020). How do I purchase new tickets for the April dates?

Subscribers for the 2019–2020 season can purchase tickets to the April dates at this time via Account Manager or by calling the subscriber hotline at 1.800.859.7469 (Mon – Fri, 9 a.m. – 5 p.m.). If you purchased tickets for original performances March 31 – April 5, 2020, you will be contacted with an opportunity to purchase tickets to the new April 2021 dates before they go on sale to the public. For those who purchased via Ticketmaster, you will receive an email with more information. Box Office buyers will receive a phone call with the details.

When will tickets for the April 13 – 25, 2021 performances be available for purchase to the public?

Tickets will go on sale to the public at a date to be announced, so please keep an eye on the event page for updates.


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