Important cancellation and postponement information
2019-2020 season updates
Disney’s Frozen: Rescheduled to fall of 2021 (view frequently asked questions)
We have been working closely with the producers and are happy to announce that Disney’s Frozen will be rescheduled for three weeks next year from Thursday, Oct. 7 to Sunday, Oct. 24, 2021. Frozen was originally scheduled to be in Minneapolis from May 6-31, 2020.
Summer: The Donna Summer Musical: Canceled
Due to the ongoing impact of COVID-19, Summer: The Donna Summer Musical, currently scheduled for July 14-19, 2020 has been canceled. Ticket holders have been contacted via email by their point of purchase with further information.
Come From Away: Rescheduled to 2021
For the health and safety of our community, Come From Away, originally scheduled for August 11 – 23, 2020, has been rescheduled and will now play the Orpheum Theatre next year from September 14 – 26, 2021.
2020-2021 season updates
Hamilton: Rescheduled to summer of 2021
In partnership with the producers, we have made the difficult yet important decision to postpone the 2020 Hamilton engagement due to the continuing impact of COVID-19. Hamilton was scheduled to play October 6 – November 22, 2020 and has been rescheduled to July 28 – August 29, 2021. It will still be part of the upcoming season.
To Kill a Mockingbird: Postponed
To Kill A Mockingbird, originally scheduled for December 15 – 20, 2020 has been postponed until further notice and will not be a part of the 2020–2021 season. We are working to bring the show back in a future season.
Tootsie has been rescheduled to July 13 – 18, 2021 to accommodate the rescheduled engagement of Hamilton.
Due to changes in the tour’s schedule, Cats, originally scheduled for June 2021, has been rescheduled to March 30 – April 4, 2021.
Frequently asked questions
With the Stay at Home order lifted, why are shows still being canceled, even if they are a few months away?
The global pandemic has caused a shutdown of the touring Broadway industry. Launching tours requires months of production work that includes building sets and costumes, casting and rehearsals. This production process cannot begin until it is safe to work, and the timing of reopening existing tours and launching new tours will be delayed due to this shutdown. As such, some engagements have to be rescheduled to a later date. The producers of these shows are committed to coming to Minneapolis as soon as possible.
Please know our team continues to work diligently with our partners to navigate the challenges of scheduling shows and touring Broadway across the country. The touring industry depends on an interconnected network of cities as shows travel from theater to theater each week. We are working to reschedule canceled engagements as soon as possible.
If there are COVID-19 developments (i.e. a vaccine), will shows be moved back up or dates reinstated?
We are continuing to monitor the timing and feasibility of all engagements in relation to guidance provided by medical and public health officials and to comply with local government regulations. We are working to keep as many engagements scheduled or reschedule any canceled engagements as soon as possible.
What’s the difference between a canceled, confirmed rescheduled, and postponed/rescheduling in process show?
A canceled show means we were unable to find a date to bring back the production in our current schedule. A confirmed rescheduled show means we were able to find a new date to bring back the production. A postponed or rescheduling-in-process show means we are working to find a new date to bring the production back to our theatres. Affected ticket holders should check their email for more information about their ticket status.
I am a subscriber for the 2020-2021 season. Will I be refunded if the Broadway season is impacted by COVID-19?
While there may be additional unforeseen changes to our season, please know that as a subscriber, if any performances on your series are canceled, you will have the option to receive a credit, refund or the ability to donate the value of your affected tickets. If you have any concerns about your 2020-2021 subscription due to COVID-19, please contact our subscriber hotline 800.859.7469 (Monday-Friday: 9 a.m.-5 p.m.).
Is Anastasia still happening in December of 2020?
At this time, Anastasia, rescheduled for December 1-6, 2020 will still occur as planned.
Why has Summer been canceled instead of rescheduled?
Frequently asked questions regarding Disney’s Frozen
Why were my tickets canceled, but others have tickets for a rescheduled performance?
Due to the rerouting of the tour, we were unable to reschedule all four weeks of the original run. Because of this, some performances have no corresponding performance in the rescheduled dates to move your tickets to automatically. You will be contacted by your point of purchase with your options. Rest assured, if your performance has been canceled, you will be contacted in August with information to purchase tickets for the new dates before the general public.
I received notice that my performance has been rescheduled. What should I do with my tickets?
If you have a paper ticket, please hold on to your original tickets as they will be honored on your rescheduled performance date. If you have a mobile ticket, you should remove your original tickets from your Apple Wallet or Google Pay Wallet and re-add the tickets from your account onto your device. A new date will appear on the tickets within 48 hours.
I’m a subscriber and my rescheduled performance date does not work for me. What do I do?
We understand you might not be able to make it and may need to exchange into a different performance day and time. For subscribers, exchanges will be available starting June 22 at 10 a.m. online via Account Manager or by phone at 1.800.859.7469 (Mon – Fri, 9 a.m. – 5 p.m.). If you are unable to make your new date or are unable to exchange into another at that time, give us a call at the number above to discuss your options. Please know that exchanges are always subject to availability. The difference in price must be paid when exchanging into a higher priced performance or seating location.
I purchased my tickets via Ticketmaster and my rescheduled performance date does not work for me. What do I do?
You should receive an email directly from Ticketmaster that outlines your options and any action you can take.
I purchased my tickets directly from the box office. Can you help?
If you purchased in person at the box office, you will be contacted directly with further instructions via phone. If you do not receive a phone call or still need assistance after the call, please contact the box office directly at MplsBoxOffice@broadwayacrossamerica.com.
When will I be able to purchase tickets to the October 7 – 24, 2021 dates?
Subscribers will be emailed when additional tickets are on sale for Frozen. Tickets will go on sale to the public closer to the new engagement dates. Rest assured, if your performance has been canceled, you will be contacted in August with information to purchase tickets for the new dates before the general public
I didn’t receive any communication from my point of purchase and/or I have further questions about how these changes affect my specific situation.
If you have not received information from your point of purchase by Friday, June 12, please contact one of the following based on your ticket status for further assistance:
Box Office Buyers: MplsBoxOffice@broadwayacrossamerica.com
Group Sales Buyers: MinneapolisGroups@BroadwayAcrossAmerica.com
Ticketmaster Buyers: Ticketmaster Fan Support
General Inquiries: firstname.lastname@example.org
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