Hennepin Theatre Trust COVID-19 Updates

Important Broadway schedule updates

[Updated as of January 14, 2021]

Hamilton: July 27 – August 29, 2021

Come From Away: September 7 – 19, 2021

Disney’s Frozen: Oct. 7 – 24, 2021

Oklahoma!: November 9 – 14, 2021

Anastasia: December 7 – 19, 2021

Jersey Boys: January 4 – 9, 2022

Cats: January 25 – 30, 2022

Pretty Woman: The Musical: February 22 – 27, 2022

Hadestown: March 15 – 20, 2022

The Prom: April 12 – 17, 2022

Moulin Rouge! The Musical: May 18 – June 5, 2022

Ain’t Too Proud – The Life and Times of the Temptations: June 28 – July 10, 2022

Frequently asked questions

Why are shows still being rescheduled or canceled, even if they are a few months away?

The global pandemic has caused a shutdown of the touring Broadway industry which depends on an interconnected network of cities as shows travel from theater to theater each week. Launching new tours requires months of production work that includes building sets and costumes, casting and rehearsals. This production process cannot begin until it is safe to work and travel throughout the country, and the timing of reopening existing tours and launching new tours will be delayed due to this shutdown. As such, some engagements have to be rescheduled to a later date. The producers of these shows are committed to coming to Minneapolis as soon as possible.

When will an official reopening plan be provided?

Our priority continues to be the health and well-being of our cast, crew, staff and audiences. We are actively working in collaboration with state and local government officials on a plan to re-open following local, state and federal health guidelines. Once this plan is finalized and approved, we will share it. We are working to keep as many engagements scheduled or reschedule any postponed engagements as soon as possible.

Why are some titles called Special Engagements?

Special Engagements Come From Away, Disney’s Frozen, and Anastasia are the titles rescheduled from our 2019–2020 Broadway Season. These titles are not included in the 2021–2022 subscription package, but can be added via additional purchase.

I didn’t receive any communication from my point of purchase and/or I have further questions about how these changes affect my specific situation.

If you have not received information from your point of purchase, please contact one of the following based on your ticket status for further assistance:

Subscribers: MinneapolisService@broadwayacrossamerica.com
Donors: donors@hennepintheatretrust.org
Box Office Buyers: MplsBoxOffice@broadwayacrossamerica.com
Group Sales Buyers: MinneapolisGroups@BroadwayAcrossAmerica.com
Ticketmaster Buyers: Ticketmaster Fan Support
General Inquiries: info@hennepintheatretrust.org

I am ready to start planning my return to the theatre and I would like to purchase tickets. When can I do so?

At this time, tickets to Disney’s Frozen are available to subscribers, groups, donors, and the general public. Please visit the event page for details. Buy Confidently – The Value of Your Ticket is Safe.

2021 – 2022 Bank of America Broadway on Hennepin subscription packages are available now. Visit the Broadway page for more information. Tickets to individual shows will go on sale to the public at a date to be announced for the remaining Broadway titles, so please keep an eye on the event pages for updates or join our email list here to learn when tickets are available.

Current subscribers should log in to Account Manager or call the subscriber hotline at 1.800.859.7469 (Mon – Fri, 9 a.m. – 5 p.m.) for the latest information on which titles have additional ticket purchases available at this time.

For donor questions, new ticket requests, or to make changes to any existing donor ticket reservations, please contact the donor concierge ticket line at 612.455.9536 or email us at Donors@HennepinTheatreTrust.org.

Frequently asked questions regarding group tickets

I purchased my tickets for Come From Away, Disney’s Frozen or Anastasia using a group sales promo code and have questions regarding my rescheduled performance date.

You should have received an email from Group Sales that outlines your options and any action you can take for each title. To view your existing tickets and rescheduled dates, please log in to your Account Manager account for more information. Please note that if you need to contact Group Sales for questions, email the Group Sales department.

I purchased or have reserved group tickets directly through Group Sales for an upcoming show and have questions regarding my tickets or performance date(s).

You should have received an email from Group Sales that outlines your options and any action you can take for each title. For any further questions, please email the Group Sales department.

Frequently asked questions regarding subscriptions

I am a subscriber for the 2020–2021 (now 2021–2022) Season. Will I be refunded if the Broadway season is impacted by COVID-19?

While there may be additional changes to our season due to the impact of COVID-19, please know as a subscriber, if any performances on your series are canceled, the value of your ticket is safe. You will have the option of a credit, refund, or the ability to donate the value of your tickets to Hennepin Theatre Trust. If you have a payment plan, the value will be applied to the remaining payments on your account.  If you have any concerns about your subscription due to COVID-19, please contact our subscriber hotline at 1.800.859.7469 (Mon – Fri, 9 a.m. – 5 p.m.).

I’m a subscriber and my rescheduled performance date does not work for me. What do I do?

We understand you might not be able to make it and may need to exchange into a different performance day and time. For subscribers, exchanges for the following titles (Hamilton, Come From Away, Disney’s Frozen, and Anastasia) are available now online via Account Manager or by phone at 1.800.859.7469 (Mon – Fri, 9 a.m. – 5 p.m.). If you are unable to make your new date or are unable to exchange into another date, give us a call at the number above to discuss your options. Please know exchanges are always subject to availability. The difference in price must be paid when exchanging into a higher priced performance or seating location.

Exchanges for titles in the 2021–2022 subscription package will be available at a later date.

I’m a subscriber and I didn’t receive information via email. How do I find my new ticket dates?

Subscribers can log in to Account Manager to see their new performance dates. While logged in, please verify that the email address associated with your account is correct and current.

Frequently asked questions regarding individual show tickets

I purchased my tickets for Disney’s Frozen and/or Anastasia via Ticketmaster and my rescheduled performance date does not work for me. What should I do?

You should have received an email from Ticketmaster that outlines your options and any action you can take for each title. Please log in to your Ticketmaster account for more information. Please note that if you need to contact Ticketmaster for support, a Live Chat session can be initiated or you may email their customer service team.

I purchased my tickets for Disney’s Frozen and/or Anastasia directly from the box office. Can you help? 

If you purchased in person at the box office, further instructions were delivered via a phone call upon announcement of the rescheduled dates. If you did not receive a phone call or still need assistance after the call, please contact the box office directly at MplsBoxOffice@broadwayacrossamerica.com.

 

View The Road to Reopening

Join Mark Nerenhausen, President and CEO of Hennepin Theatre Trust, and Jim Sheeley, President, North at Broadway Across America, as they pull the curtain back and shine some light on the complicated puzzle that must come together in order for a season of touring Broadway shows to come to a theater near you.


Thanks to our supporters, we are able to instill confidence and community connection in more than 6,000 students statewide through our arts education programs, elevate and financially support the creative works of local artists and provide meaningful arts and cultural experiences to the more than 600,000 people we bring to the Hennepin Theatre District annually. When you make a gift to Hennepin Theatre Trust, you are enabling cultural and economic vitality to flourish statewide. Please support the arts by giving a donation.