Hennepin Theatre Trust scheduling and safety update

Important Broadway schedule updates

[Updated as of June 23, 2021]

Disney’s Frozen | September 30 – October 20, 2021

Oklahoma! | November 9 – 14, 2021

Anastasia | December 7 – 19, 2021

Come From Away | January 11 – 23, 2022

Jersey Boys | February 3 – 5, 2022

Pretty Woman: The Musical | February 22 – 27, 2022

Hadestown | March 15 – 20, 2022

The Prom | April 12 – 17, 2022

Moulin Rouge! The Musical | May 18 – June 5, 2022

Ain’t Too Proud – The Life and Times of the Temptations | June 28 – July 10, 2022

Hamilton | April 4 – May 7, 2023

Cats | Canceled


Frequently asked questions

When will an official reopening plan be provided?

We are encouraged by the loosened local restrictions as it reinforces our existing plans of bringing shows back to Minneapolis. Because we work with national promoters and tours, statewide guidelines throughout the country will collectively have an influence on the return of shows to our theatres.

Our priority continues to be the health and well-being of our cast, crew, staff and audiences. We are actively working in collaboration with state and local government officials on a plan to re-open following local, state and federal health guidelines. Once this plan is finalized and approved, we will share it. We are working to keep as many engagements scheduled or reschedule any postponed engagements as soon as possible.

How is Hennepin Theatre Trust addressing safety efforts downtown?

The Trust acknowledges that personal safety is a concern among many visitors. We are committed to making sure that safety issues and concerns remain a top priority as we look to reopen our theatre doors in September. We are engaging with our patrons, donors, and community and civic leaders to listen to their comments, share information and advise on effective solutions to the challenges endured during the past year. We are also working closely with Downtown Council, DID Ambassadors, community organizations such as Mad Dads, YouthLink and the City of Minneapolis Office of Violence Prevention, the hospitality industry and business leaders to better inform and implement our safety measures.

Downtown is open and is already welcoming visitors with the return of sporting events, restaurants, live music and gatherings. You can keep track of all the up-to-date information at www.mplsdowntown.com/reanimation.

Why are shows still being rescheduled or canceled when restrictions have started loosening?

With Broadway tours closed for more than a year now, launching new and existing tours requires months of production work that may include building sets and costumes, casting and rehearsals before getting back on the road. Touring Broadway depends on an interconnected network of cities across the country as shows travel from theatre to theatre. As such, some engagements have to be rescheduled to a later date. The producers of these shows are committed to coming to Minneapolis as soon as possible.

Will Hamilton still be part of the 2021–2022 Bank of America Broadway on Hennepin Season?

Yes, Hamilton is still part of the upcoming season even though the dates have moved to 2023. It can still be added as the 7th show in the subscription package, and current subscribers should log in to Account Manager to view your ticket information. Group buyers and donors should check their email for more information.

At this time, Hamilton tickets are not available to the general public and will not go on sale until fall 2022. For up-to-date information on ticket sales, please visit the Hamilton event page.

How do I avoid buying fraudulent tickets for Hamilton or other shows?

While it’s tempting to get tickets any way you can, there are many sites and people who are selling overpriced, and in some cases, fraudulent tickets. We encourage you to avoid these and we urge you to buy only from official ticketing sources. If you buy from a ticket reseller, we cannot guarantee the legitimacy of your ticket, and you risk being denied admission, refunds and/or exchanges, and updates in real time should there be any changes to the status of the show.

Ticketmaster is the only authorized ticketing agent – in addition to our theatre box offices. For the best seats, the best prices, and to eliminate the risk of counterfeit tickets, all purchases for the Minneapolis engagement should be made through Ticketmaster (which can be accessed via HennepinTheatreTrust.org) or the State Theatre Box Office at the appropriate time. Check out the show’s event page on our website for the latest information.

I am ready to start planning my return to the theatre and I would like to purchase tickets. When can I do so?

At this time, tickets to Disney’s Frozen are available to subscribers, groups, donors, and the general public. Please visit the event page for details. Buy Confidently – The Value of Your Ticket is Safe. To request group seats of 10 or more for Frozen or other upcoming Broadway shows, please complete a request here.

2021 – 2022 Bank of America Broadway on Hennepin subscription packages are available now. Visit the Broadway page for more information. Tickets to individual shows will go on sale to the public at a date to be announced for the remaining Broadway titles, so please keep an eye on the event pages for updates or join our email list here to learn when tickets are available.

Current subscribers should log in to Account Manager or call the subscriber hotline at 1.800.859.7469 (Mon – Fri, 9 a.m. – 5 p.m.) for the latest information on which titles have additional ticket purchases available at this time.

For donor questions, new ticket requests, or to make changes to any existing donor ticket reservations, please contact the donor concierge ticket line at 612.455.9536 or email us at Donors@HennepinTheatreTrust.org.

I didn’t receive any communication from my point of purchase and/or I have further questions about how these changes affect my specific situation.

If you have not received information from your point of purchase, please contact one of the following based on your ticket status for further assistance:

Subscribers: MinneapolisService@BroadwayAcrossAmerica.com
Donors: Donors@HennepinTheatreTrust.org
Box Office Buyers: MplsBoxOffice@BroadwayAcrossAmerica.com
Group Sales Buyers: MinneapolisGroups@BroadwayAcrossAmerica.com
Ticketmaster Buyers: Ticketmaster Fan Support
General Inquiries: Info@HennepinTheatreTrust.org

Why are some titles called Special Engagements?

Special Engagements Come From Away, Disney’s Frozen, and Anastasia are the titles rescheduled from our 2019–2020 Broadway Season. These titles are not included in the 2021–2022 subscription package, but can be added via additional purchase.

Frequently asked questions regarding subscriptions

I am a subscriber for the 2020–2021 (now 2021–2022) Season. Will I be refunded if the Broadway season is impacted by COVID-19?

While there may be additional changes to our season due to the impact of COVID-19, please know as a subscriber, if any performances on your series are canceled, the value of your ticket is safe. You will have the option of a credit, refund, or the ability to donate the value of your tickets to Hennepin Theatre Trust. If you have a payment plan, the value will be applied to the remaining payments on your account.  If you have any concerns about your subscription due to COVID-19, please contact our subscriber hotline at 1.800.859.7469 (Mon – Fri, 9 a.m. – 5 p.m.).

I’m a subscriber and my rescheduled performance date does not work for me. What do I do?

We understand you might not be able to make it and may need to exchange into a different performance day and time. For subscribers, exchanges for the following titles (Hamilton, Come From Away, Disney’s Frozen, and Anastasia) are available now online via Account Manager or by phone at 1.800.859.7469 (Mon – Fri, 9 a.m. – 5 p.m.). If you are unable to make your new date or are unable to exchange into another date, give us a call at the number above to discuss your options. Please know exchanges are always subject to availability. The difference in price must be paid when exchanging into a higher priced performance or seating location.

Exchanges for titles in the 2021–2022 subscription package will be available at a later date.

I’m a subscriber and I didn’t receive information via email. How do I find my new ticket dates?

Subscribers can log in to Account Manager to see their new performance dates. While logged in, please verify that the email address associated with your account is correct and current.

Frequently asked questions regarding group tickets

I purchased my tickets for Come From Away, Disney’s Frozen or Anastasia using a group sales promo code and have questions regarding my rescheduled performance date.

You should have received an email from Group Sales that outlines your options and any action you can take for each title. To view your existing tickets and rescheduled dates, please log in to your Account Manager account for more information. Please note that if you need to contact Group Sales for questions, email the Group Sales department.

I purchased or have reserved group tickets directly through Group Sales for an upcoming show and have questions regarding my tickets or performance date(s).

You should have received an email from Group Sales that outlines your options and any action you can take for each title. For any further questions, please email the Group Sales department.

Frequently asked questions regarding individual show tickets

I purchased my tickets for Disney’s Frozen and/or Anastasia via Ticketmaster and my rescheduled performance date does not work for me. What should I do?

You should have received an email from Ticketmaster that outlines your options and any action you can take for each title. Please log in to your Ticketmaster account for more information. Please note that if you need to contact Ticketmaster for support, a Live Chat session can be initiated or you may email their customer service team.

I purchased my tickets for Disney’s Frozen and/or Anastasia directly from the box office. Can you help? 

If you purchased in person at the box office, further instructions were delivered via a phone call upon announcement of the rescheduled dates. If you did not receive a phone call or still need assistance after the call, please contact the box office directly at MplsBoxOffice@broadwayacrossamerica.com.

I purchased my tickets to Disney’s Frozen a while ago and I am unsure of when I am supposed to attend. What do I do?

We understand that the date changes have made it tricky to determine when you will be attending the show. In the summer of 2020, our May 2020 dates were rescheduled to October 7 – 24, 2021 and then on June 23, 2021, dates were changed again. The current performance dates are Thursday, September 30, 2021 through Wednesday, October 20, 2021. If you purchased your tickets before June 23, 2021, please visit this page for help in determining your performance date.


Thanks to our supporters, we are able to instill confidence and community connection in more than 6,000 students statewide through our arts education programs, elevate and financially support the creative works of local artists and provide meaningful arts and cultural experiences to the more than 600,000 people we bring to the Hennepin Theatre District annually. When you make a gift to Hennepin Theatre Trust, you are enabling cultural and economic vitality to flourish statewide. Please support the arts by giving a donation.