Hennepin Theatre Trust COVID-19 Updates

Bank of America Broadway on Hennepin subscribers

For more information about scheduling changes for upcoming Broadway engagements, please visit our information page.

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SUBSCRIBER LOGIN

Bank of America Broadway on Hennepin  subscriber benefits:

Flexibility

Exchange* your tickets for another performance of the same show.

No-fee payment plan

Break up the cost of your subscription into monthly payments automatically charged to your credit card with no additional fee or interest.

Online ticket management

Upgrade* your seats online, purchase additional tickets, and more via Account Manager.

Season ticket automatic renewal (STAR)

The easiest way to renew! Know that your seats are yours every season — automatically (at no additional charge)!

Priority access to season options**

Subscribers have first access to purchase tickets to season options

*Subject to availability. The difference must be paid when exchanging into a higher-priced seating location or performance. Some restrictions apply.

Access your mobile tickets

Preparing for your show? If you are using mobile tickets, please follow these steps prior to your arrival for quick and frustration-free entry to the theatre:

  1. Log into Account Manager.
  2. Select upcoming event to reveal your tickets.
  3. If you have guests arriving separately, now is a great time to transfer tickets to them (they will need to create an account in order to accept the tickets).
  4. Then, follow instructions provided to add tickets to your phone.
  5. Be sure to charge your mobile device the day of the show.

 Doing this in advance means you won’t need internet connection at the theatre.

2020 - 2021 Bank of America Broadway on Hennepin

POSTPONED: To Kill a Mockingbird

December 15 - 20
Presented by Hennepin Theatre Trust

To Kill A Mockingbird, originally scheduled for December 15 – 20, 2020 has been postponed until further notice and will not be a part of the 2020–2021season. We are working to bring the show back in a future season. Answers…

2020 - 2021 Bank of America Broadway on Hennepin

Oklahoma!

January 19 - 24, 2021
Presented by Hennepin Theatre Trust

More than 75 years after Rodgers and Hammerstein reinvented the American musical, this is Oklahoma!  as you’ve never seen or heard it before — reimagined for the 21st century. Stripped down to reveal the darker psychological truths at its core,…

2020 - 2021 Bank of America Broadway on Hennepin

Ain’t Too Proud — The Life and Times of The Temptations

February 16 - 28, 2021
Presented by Hennepin Theatre Trust

Ain’t Too Proud — The Life and Times of The Temptations  is the electrifying new smash-hit Broadway musical that follows the Temptations’ extraordinary journey from the streets of Detroit to the Rock & Roll Hall of Fame. The winner of…

2020 - 2021 Bank of America Broadway on Hennepin

Jersey Boys

March 16 - 21, 2021
Presented by Hennepin Theatre Trust

They were just four guys from Jersey, until they sang their very first note. They had a sound nobody had ever heard … and the radio just couldn’t get enough of. But while their harmonies were perfect on stage, off…

2020 - 2021 Bank of America Broadway on Hennepin

RESCHEDULED: Cats

March 30 - April 4, 2021
Presented by Hennepin Theatre Trust

Due to changes in the tour’s schedule, Cats, originally scheduled for June 2021, has been rescheduled to March 30 – April 4, 2021. Answers to our most frequently asked questions can be found by visiting our Broadway ticket information page.…

2020 - 2021 Bank of America Broadway on Hennepin

Moulin Rouge! The Musical

April 14 - May 2, 2021
Presented by Hennepin Theatre Trust

Enter a world of splendor and romance, of eye-popping excess, of glitz, grandeur and glory! A world where Bohemians and aristocrats rub elbows and revel in electrifying enchantment. Pop the champagne and prepare for the spectacular, spectacular … welcome to…

2020 - 2021 Bank of America Broadway on Hennepin

The Prom

May 18 - 23, 2021
Presented by Hennepin Theatre Trust

Everyone’s invited to the joyous Broadway hit that New York Magazine calls “smart and big-hearted” and The New York Times declares “makes you believe in musical comedy again!” The Prom  is a new musical comedy about big Broadway stars, a…

2020 - 2021 Bank of America Broadway on Hennepin

Hadestown

June 22 - 27, 2021
Presented by Hennepin Theatre Trust

Come see how the world could be. Welcome to Hadestown, where a song can change your fate. Winner of eight 2019 Tony Awards® including Best Musical and the 2020 Grammy Award for Best Musical Theater Album, this acclaimed new show…

2020 - 2021 Bank of America Broadway on Hennepin

RESCHEDULED: Tootsie

July 13 - 18, 2021
Presented by Hennepin Theatre Trust

Tootsie has been rescheduled to July 13 – 18, 2021 to accommodate the rescheduled engagement of Hamilton. Answers to our most frequently asked questions can be found by visiting our Broadway ticket information page.   It’s “far and away the…

2020 - 2021 Bank of America Broadway on Hennepin

RESCHEDULED: Hamilton

July 28 - August 29, 2021
Presented by Hennepin Theatre Trust

In partnership with the producers, we have made the difficult yet important decision to postpone the 2020 Hamilton engagement due to the continuing impact of COVID-19. Hamilton was scheduled to play October 6 – November 22, 2020 and has been…

2019 - 2020 Bank of America Broadway on Hennepin

RESCHEDULED: Anastasia

December 1 - 6
Presented by Hennepin Theatre Trust

Anastasia has been rescheduled from March 24 – April 5, 2020 to December 1 – 6, 2020. Anastasia ticket holders with performances from March 24 – 29, will be contacted directly by their point of purchase and are asked to hold onto…

2019 - 2020 Bank of America Broadway on Hennepin

RESCHEDULED: Come From Away

September 14 - 26, 2021
Presented by Hennepin Theatre Trust

For the health and safety of our community, Come From Away, originally scheduled for August 11 – 23, 2020, has been rescheduled and will now play the Orpheum Theatre next year from September 14 – 26, 2021. Answers to our…

2019 - 2020 Bank of America Broadway on Hennepin

RESCHEDULED: Disney’s Frozen

October 7 - 24, 2021
Presented by Hennepin Theatre Trust

For the health and safety of our community, Frozen has been rescheduled and will now play at the Orpheum Theatre October 7 – 24, 2021. Answers to our most frequently asked questions can be found by visiting our Broadway ticket…

Please read this page to ensure all of your subscriber questions are addressed. Need more info? Email us at info@hennepintheatretrust.org or call 1.800.859.SHOW (7469) Monday through Friday from 10 a.m. to 5 p.m. CT.

How do I access my mobile tickets for a show?

  1. Log into Account Manager.
  2. Select upcoming event to reveal your tickets.
  3. If you have guests arriving separately, now is a great time to transfer tickets to them (they will need to create an account in order to accept the tickets).
  4. Then, follow instructions provided to add tickets to your phone.
  5. Be sure to charge your mobile device the day of the show. Doing this in advance means you won’t need internet connection at the theatre.

When will we be able to request extra tickets to shows?

Subscribers may order additional tickets before they go on sale to the general public. Simply log into your online account to purchase additional tickets for family and friends. For the 2020-2021 season, subscribers will be notified via email in advance of when they can purchase additional tickets.. Please make sure your email address is up to date.

Can I change or upgrade my seats for this season?

Subscription seat upgrades are no longer available for the 2019-2020 season. For the 2020-2021 season, subscribers will be notified via email before upgrades are available. Please make sure your email address is up to date.

Can I change my tickets for a show to another date?

As a season subscriber, you may exchange your tickets for another performance of the same production.

Exchanges may be made for free online (see below) or in person at the State Theatre Box Office, and by calling the Season Subscriber Hotline at 1.800.859.SHOW (7469) (fees apply). You must have your tickets in hand for exchanges by phone. All ticket exchanges must be processed at least 24 hours prior to the performance you are originally scheduled to attend. If your show is on a weekend, please complete your exchanges by 5 p.m. on the Friday prior to your performance.

Please note: Ticket exchanges for Disney’s Frozen and The Phantom of the Opera must be completed no later than 72 hours prior to your originally scheduled performance.

For the 2020-2021 season, the ticket exchange policy per show will be released at a later date.

Who do I call if I lose my tickets?

If you lose your tickets, please call the box office or season subscriber hotline immediately. For security, lost tickets will only be reprinted the day of the show. Season subscribers can pick up their tickets at the will-call window one hour prior to the performance (please present photo ID). 

Will the show be canceled due to weather?

All performances will go on as scheduled. If you miss a performance due to inclement weather, please contact the box office (612.339.7007) or the season subscriber hotline (800.859.7469) for possible reseating options within the same production. All reseating is subject to availability. Missed performances cannot be refunded or exchanged. Some performances may not offer reseating options.

What are my options if I am unable to attend a performance?

Unable to attend a performance? Donate your tickets to Hennepin Theatre Trust’s Spotlight Community Tickets program, which provides complimentary tickets to area high school students and their families, with a special focus on communities that are traditionally underrepresented in our spaces. To donate your tickets, simply call 612.455.9536 by 5 p.m. on the day of your performance or by 5 p.m. Friday, if your performance is on a weekend.

TERMS AND CONDITIONS: Season Subscriptions, and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America® Standard Season Subscription Terms and Conditions posted on our website at BroadwayAcrossAmerica.com/SubscriberTerms. By purchasing a Season Subscription, you agree to such Terms and Conditions.

Prices, shows, dates, schedules, venues, and artists are subject to change without notice.

*Comparable seating locations are not guaranteed. When exchanging into a higher-priced seat/performance, the price difference must be collected when processing the exchange. Refunds for the difference, if you exchange into a lesser-priced seat/performance, will be processed within 7-10 business days following the exchange. Due to the popularity of some shows, ticket exchanges may not be available, or only for a limited window of time. Missed performances cannot be refunded.

**Pricing for additional ticket purchases includes a $10 per ticket service fee and a $5 per ticket historic restoration fee. Each account may purchase up to four (4) additional tickets for shows within the season package and up to eight (8) for season options, while supplies last. Any tickets purchased over the limit will be canceled without notice. Due to demand for the season, availability of seats is limited. Seating locations for additional tickets are subject to availability. Prices are subject to change without notice.